FAQs

What Shipping Methods Are Available?

We deliver to all and any postal address around India. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code/zip code. Our courier agents are DTDC / BLUEDART / Delhivery / Ecom Express etc.

How Long Will it Take To Get My Package?

We aim to dispatch all orders within 24 business hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. However, we are not responsible for any delays caused by destination customs clearance processes. Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number from our end.

Do You Offer Expedited Shipping?

No. At this point, we are unable to offer overnight or expedited delivery service.

How do I know my order has been confirmed?

Once you have successfully placed your order, we will notify you via email. The email will be sent out to you with the order number and details. We will also notify you when the order is shipped, and an email is sent out with the tracking information.

How can I change my shipping address once my order is placed?

We can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Once your package is shipped, we will not be able to change the shipping address. We will not be able to cancel an order after shipment.

Do You Ship Backorders?

No. We aim to keep every item on our website in stock. If the purchased item is out of stock, we will promptly inform you within 2 working days and fully refund will be processed.

How Do I Track My Order?

If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, please contact us with the order number.

 

Do I Need A Account To Place Order?

No, You don’t have to create an account to place orders. But, it’s always recommended to register with us via email and contact no. So, it can become easier for us to contact you in case of an inquiry at the time of delivery.

What Payment Methods Do You Accept?

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

When Will My Credit Card Be Charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

How Can I Cancel My Order?

Once you confirm payment of your order, your order cannot be changed or canceled. You will need to contact us through the Request from the contact form within 24 hours of placing your order for us to be able to confirm this cancellation. Cancellations are solely at the discretion of Cotton Folk Website.

When Will I Receive A Refund For My Returned Products?

All credits will be issued only to the Bank Transfer Mode. Please allow one billing cycle for the credit to appear on your bank statement.

How Do I Exchange An Item?

In order to exchange an item, you need to go through the returns process as described in return policy.